Frequently Asked Questions

Please read FAQ message.

1) How do I place an order?

Firstly, you identify the service(s) you wish to acquire, package or separate, while adding them to your cart. After that you will be required to select a discount deal, if applicable. Finally you click the checkout button.
After going through these steps, you will receive a confirmation email.

2) How does the process work?

The process of working over a project is simple and hassle free. After receiving the details of the project from the client, me and my team brainstorm over the idea while coming up with 4 – 5 initial concepts for the design. The initial concepts are then delivered to the client and feedback is obtained regarding the same. The next step involves incorporating the changes as highlighted by the client. Finally, final files for the design are delivered to the client in vector format or video format.

3) How do you obtain details from the client?

The details are obtained via a Creative Guide, designed by Adil Ashraf. The guide consists of simple questions that help me and my team understand the preferences of our clients.

4) How many revisions do I get?

We provide UNLIMITED revisions of the selected concept.

5) How long till I get my designs?

The initial concepts are provided within 48 business hours whereas; the final files are provided within 24 business hours.

6) In what formats are the final files provided?

Final files are provided in the following formats:
.jpg / .png / .ai /.psd / .mp4 / .ae

8) How do I communicate?

Once the project has started, I’ll remain in continuous coordination with the client via call or email, Skype, Zoom, AnyDesk or any other platform.
However; in case of any other query, you can contact through contact page via filling out the form provided.

9) Do you do printing for your clients?

No. The printing work is to be handled by the client.

10) When do I make the payment?

Advance payment will be made by the client. The client will have to select a relevant package and make the payment before the project begins.

11) What payment methods do you accept?

Payment made through either PayPal or Credit card will be accepted. Any other form of payment, be it in cash or through any other portal, will be accepted you can inquires us via email.

12) Do you have a refund policy?

Yes, in case if the client is not satisfied with the work, we grant them a refund. However; the refund is granted only if the reason for the same is genuine.

13) Are all the designs created in-house?

Yes, we do not outsource our work. All the graphic design work and videos is done by me and my team.

14) Is my information secure?

Our site ensures the safety of the information our clients provide to us. We are not in the process of selling our client’s information to any third party without their consent.

15) Will our work be displayed on the site?

Yes, we have the right to display the work, designed by us, on our site. However; the copyrights of the same will remain with the client.